My Jewel Vault

What is My Jewel Vault?

My Jewel Vault is a website. This website is used to store information transmitted to it from The Q Report proprietary software. My Jewel Vault allows members to view their Q Reports, add additional Q Reports to their personal database and submit a claim in the case of a loss. The Jewellers Loop Pty Ltd owns all proprietary software for myjewelvault.com.au and the Q Report.

A Q Report will contain an insurance Policy issued by Chubb Insurance Company of Australia Limited. As such information contained in this report and stored on myjewelvault.com.au will be accessible to them, including personal information. This information will be dealt with as stated in this Privacy Policy Statement and the Terms of Use section on this website.

Personal information

Personal information is deemed to be that information, which clearly identifies an individual or legal entity and that, through its use, one can reasonably, identify that individual or entity.

We will collect such information so that we can:

Identify you in the case of a claim
Identify you in the case of a policy renewal
Administer your account referred to in your jewel vault
Provide you with services
Clearly identify you and thereby protect you from unauthorised access to your personal information.

By not collecting such personal data we are precluded from doing business with you or your legal entity.

Source of personal information

The source of personal information is received by jewellers (the term “jewellers” is defined as those suppliers of jewellery who have been authorised by the Jewellers Loop Pty Ltd to issue a Q Report to their customers) when transmitting a
Q Report to us.

Use of information

This information will only be shared with related companies within the Jewellers Loop Pty Ltd and Chubb Insurance Company of Australia Limited.

Chubb Insurance Company of Australia Limited may contact you to offer other insurance products.

In the case of a claim, your personal information will be transmitted to The Australian Jewellers Consortium Pty Ltd who will manage your claim on behalf of Chubb Insurance Company of Australia Limited.

The Australian Jewellers Consortium Pty Ltd is a related company to the Jewellers Loop Pty Ltd and is bound by the same privacy conditions as described in this disclosure statement.

Your jeweller who previously supplied you with a Q Report may also contact you to offer additional product or services.

When would we disclose your personal information to a third party?

By law we may be required to disclose your personal information. If a Court, in response to a subpoena, or to the Australian Taxation Office following a direction issued under taxation laws, submits to us a legally binding document it is our obligation under the law to release this information.

What steps have we undertaken to protect your personal information

When a Q Report is transmitted to My Jewel Vault, the system registers the new report, logs the new insurance policy and then proceeds to remove the customers name and address from the website itself.

This data is stored on off line servers at all times.

The System is designed that should you wish to view a copy of your Q Report online, you can do so by registering online and being identified only by username and password.

YOUR NAME AND ADDRESS WILL NEVER APPEAR ON DOCUMENTS PUBLISHED ONLINE IN A Q REPORT PUBLICATION.

In addition all servers are restricted to authorised personnel only; with extensive use of preventative software and technology to prevent unauthorised computer access. If your personal information is no longer required, it will be deleted from our systems.

Changes in Privacy Policy

Jewellers Loop Pty Ltd will change its privacy policy and procedures from time to time in keeping with legal requirements, changes in technology and services we may offer.

These changes will be posted on the website as they occur.

Concerns about privacy

Should you have any concerns about your privacy in respect to the Jewellers Loop Pty Ltd and its website My Jewel Vault we would ask that you call us on 02 9223 5644 and ask to speak to our Customer Relations Department.

If you feel that we have not satisfied your concerns or have breached the Privacy Act, you can contact the Federal Privacy Commissioner in writing to GPO BOX 5218 SYDNEY NSW 1042